Case study: searching flights becomes easier thanks to an API
Since last June, Liverpool airport has offered its passengers the option of searching for flights using the Skyscanner API without leaving its own portal, so passengers can now find the lowest airfares for flights departing from Liverpool.
The John Lennon airport in Liverpool (LJLA) is the first to build and launch a search service on its website using the Skyscanner API, which connects its passengers with flight comparison data on this platform.
Booking on the LJLA website via Skyscanner saves passengers the inconvenience of having to find out what airlines fly to each destination (Madrid, Paris, Amsterdam…) from Liverpool, and helps them find the best price available for each one.
Better passenger experience
At the start of last year the British airport launched its new website, which is highly focused on improving the customer experience. This new development is further evidence of its ambitions in this area, helping passengers fly from Liverpool by using an API.
Sarah Barrett, marketing director at Liverpool airport, has headed this transformation. She believes that the implementation of this API is precisely an example of the innovative approach taken by the complex.
A sector making great strides in technology
The airline sector is continually innovating, and has certainly found a perfect partner for improving its customers' experience in the field of APIs. Some months ago, BBVAOpen4u reported on another use case featuring an airline.
Alaska Airlines was one of the first to develop an iPhone app to allow users to access their boarding passes, a system which today has been copied by numerous airline companies. But it then went one step further and incorporated an API, as part of an initiative it called ‘Innovation at the Edge’. Its aim was to develop applications that offered added value to its users and employees.
Notifications are also being revolutionized
Another US airline has also found new ways of ensuring its customer satisfaction thanks to APIs, specifically a notifications API. The company offers its passengers the option of checking in 24 hours before their flight, and from that point on this notification service will send them any changes related to it: cancellations, delays, and gate changes, information about all the on-board entertainment services and amenities available.
The key to the notifications system contracted is the IBM WebSphere software. The message is processed through the rules motor of the operational decision manager of IBM and IBM Integration Bus (WebSphere Message Broker), and offers orchestration among multiple systems, including identity databases.
The end-to-end notification process for a flight with 174 passengers –for example– may take one minute including its supervision. The result is an enhanced and stress-free flight experience for the customer.
In 2014, the company sent between two and three million different notifications in five months, and only 0.5% of the recipients chose to abandon. 60% of them clicked on the links in the notifications to obtain more information.
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